Learn what to do in Case of Credit Card Fraud

Prepaid credit cards

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The prepaid credit card for travel.

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The prepaid credit card for daily life.

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The prepaid credit card for discerning customers.

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The prepaid credit card for companies.

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Prepaid credit cards

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Money transfer

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Safety

Card Security – Phishing
Security with the Swiss Bankers app
Security on travels
Security while shopping online
Security against phishing attacks
What to do in case of fraud
What to do in case of loss or theft
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What would you like to access?

Important information:

Am 10. April 2024 wurden das Kundenportal sowie der Web-Zugriff auf das Kartenkonto eingestellt. Bitte laden Sie die Swiss Bankers App herunter, um weiterhin uneingeschränkten Zugriff auf alle Dienste zu haben.

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Change your PIN
What to do in case of loss or theft
Top up your card
Swiss Bankers App

Do this immediately:

Block your card immediately.
If you use the Swiss Bankers app, block your card immediately. This way, further abusive transactions can be prevented. Or block your card by calling our Customer Service on +41 31 710 12 15.
Report your suspicions of fraud immediately to our Customer Service at +41 31 710 12 15 or info@swissbankers.ch.
Please complete the online disputed Transactions form and send it to info@swissbankers.ch.

Order your replacement card directly in the app

We want to offer you an even more convenient and efficient service: ordering replacement cards is now available directly via the Swiss Bankers app – fast, secure, and accessible 24/7.

It’s very simple:
Open the Swiss Bankers app, select “General Settings” from the menu, then tap “Replace Card.” Then just follow the instructions.

Note:
At the moment, ordering a replacement card via the app is only possible in Switzerland and Liechtenstein.