Learn what to do in Case of Credit Card Fraud

Prepaid credit cards

Private clients

Travel

The prepaid credit card for travel.

Life

The prepaid credit card for daily life.

Prime

The prepaid credit card for discerning customers.

Business clients

Value

The prepaid credit card for companies.

Prepaid credit cards overview
Compare cards and conditions

Prepaid credit cards

To the overview

Money transfer

To the overview

Safety

Card Security – Phishing
Security with the Swiss Bankers app
Security on travels
Security while shopping online
Security against phishing attacks
What to do in case of fraud
What to do in case of loss or theft
Switch to Mastercard® Identity Check™
Mastercard® Identity Check™

To the overview

Services & Support

Card services

Swiss Bankers App
Top up your card
Change your PIN
Card account
Mobile payment

Information

Outlets
Cash order
Country information
ATMs around the world
Downloads
Travelers Cheques
Change contact details & personal details

Help

FAQ
Customer service
Partner portal

To the overview

Swiss Bankers

About us
Contact
Vacancies
Press
Annual reports

To the overview

What would you like to access?

Important information:

Am 10. April 2024 wurden das Kundenportal sowie der Web-Zugriff auf das Kartenkonto eingestellt. Bitte laden Sie die Swiss Bankers App herunter, um weiterhin uneingeschränkten Zugriff auf alle Dienste zu haben.

Are you a Swiss Bankers sales partner?

Hier geht es zum Partnerportal.

Select country:

Switzerland Liechtenstein

Select language:

DE FR IT EN

Apply

Change your PIN
What to do in case of loss or theft
Top up your card
Swiss Bankers App

Do this immediately:

Block your card immediately.
If you use the Swiss Bankers app, block your card immediately. This way, further abusive transactions can be prevented. Or block your card by calling our Customer Service on +41 31 710 12 15.
Report your suspicions of fraud immediately to our Customer Service at +41 31 710 12 15 or info@swissbankers.ch.
Please complete the online disputed Transactions form and send it to info@swissbankers.ch.

Order your replacement card directly in the app

We want to offer you an even more convenient and efficient service: ordering replacement cards is now available directly via the Swiss Bankers app – fast, secure, and accessible 24/7.

It’s very simple:
Open the Swiss Bankers app, select “General Settings” from the menu, then tap “Replace Card.” Then just follow the instructions.

Note:
At the moment, ordering a replacement card via the app is only possible in Switzerland and Liechtenstein.